Terms & Conditions

These terms govern the use of the Mythoswin website and account services by UK-resident players. By registering an account, a player accepts these terms in full alongside any specific promotion terms shown at the point of opt-in.

Eligibility

Registration is restricted to individuals aged 18 or over who are legal residents of the United Kingdom. Mythoswin verifies age and identity as part of standard Know Your Customer (KYC) checks, which may be requested at registration, before a first withdrawal, or at any point where account activity warrants review. Accounts found to belong to a minor will be closed immediately and any balance handled in line with UK Gambling Commission guidance on underage gambling.

Account rules

• One account is permitted per person, household, IP address and payment method.
• Account details must match the identity documents provided; mismatches may delay or block withdrawals.
• Players are responsible for keeping login credentials confidential; Mythoswin is not liable for losses arising from shared credentials.
• Self-excluded players (via GAMSTOP or direct account settings) will have all pending bonuses and promotional eligibility removed for the exclusion period.
• Dormant accounts (no login for 12 months) may be subject to a dormancy fee as disclosed in the cashier section, after written notice to the registered email.

Deposits and withdrawals

Deposits are typically instant. Withdrawals are subject to a standard pending period of up to 24 hours, during which a withdrawal request can be cancelled by the player, followed by processing times that vary by method as set out on the payments page. Mythoswin reserves the right to request additional source-of-funds documentation for large or unusual withdrawal patterns, consistent with anti-money laundering obligations under the licence.

Bonus terms

• The welcome bonus matches 200% of a first qualifying deposit up to £1,500.
• A 35x wagering requirement applies to the bonus amount and must be cleared within 30 days of activation.
• Slots contribute 100% to wagering; table games and video poker contribute 10%; live dealer games contribute 0%.
• Maximum stake while a bonus is active is £5 per spin or hand. Bets placed above this limit may void the bonus and associated winnings at Mythoswin’s discretion.
• Winnings generated from bonus funds are capped at 5x the bonus amount unless a specific promotion states otherwise.
• Deposits made via Skrill, Neteller or Paysafecard are not eligible to trigger the welcome bonus.
• Only one welcome bonus is permitted per player, household, device and payment method; duplicate claims will be void.
• Mythoswin reserves the right to refuse or withdraw a bonus offer where bonus abuse, including but not limited to multiple accounts or coordinated low-risk betting patterns, is suspected.

Game rules and disputes

Game outcomes are determined by certified random number generators audited by an independent testing body, except for live dealer games which use physical equipment streamed in real time. In the event of a technical malfunction, a game round may be voided and any stakes returned, regardless of a displayed outcome, as permitted under the licence conditions. Disputes should first be raised with customer support; unresolved complaints can be escalated to the Independent Betting Adjudication Service (IBAS), an approved alternative dispute resolution provider for UK gambling complaints.

Responsible gambling

Players can set deposit, loss and session-time limits from account settings at any time; reductions take effect immediately, while increases are subject to a 24-hour cooling-off period. Self-exclusion can be requested directly or through GAMSTOP for periods of 6 months, 1 year or 5 years, and cannot be reversed early regardless of player request once confirmed. Mythoswin supports but does not replace independent services such as GamCare and Gamblers Anonymous, details of which are listed in the site footer.

Changes to these terms

Mythoswin may update these terms from time to time to reflect regulatory changes, new game additions or operational adjustments. Material changes affecting existing bonus terms will not be applied retroactively to bonuses already active on a player’s account. Continued use of the account after a terms update constitutes acceptance of the revised terms.

Account closure and fund return

Players may close their account at any time through account settings or by contacting support, subject to any pending wagering requirements or withdrawal verification in progress. Mythoswin reserves the right to suspend or close an account for breach of these terms, suspected fraud, or at the request of a regulatory authority, with any uncommitted real-money balance returned subject to standard verification.

Governing law

These terms are governed by the laws of England and Wales. Nothing in these terms limits a player’s statutory rights or their right to refer a dispute to the Gambling Commission or an approved ADR provider.

Contact

Questions about these terms, an active bonus, or a pending withdrawal can be directed to customer support via live chat or email. Support aims to resolve account and cashier queries within one working day where a response cannot be given immediately through live chat, and will confirm in writing any account action taken as a result of a reported issue.